1. Introduction

These Terms & Conditions apply to Training & Beauty by Hampson, operating from 25 Quarry Hill Road, Tonbridge, Kent TN9 2RN.

By accessing our website trainingandbeautybyhampson.co.uk, booking treatments, enrolling on training courses, or using our services, you agree to be bound by these Terms & Conditions.

These Terms apply in conjunction with any additional policies referenced, including our Privacy Policy and Cancellation Policy.

2. About Our Services

Training & Beauty by Hampson provides:

  • Professional beauty and aesthetics treatments to the public
  • Accredited beauty and aesthetics training courses for students and professionals

Both services are delivered from the same premises but may be booked via different platforms, as outlined below.

3. Bookings & Payments – Overview

Beauty Treatments

  • Beauty treatments are booked via Vagaro:
    👉 https://www.vagaro.com/hampsonbeauty
  • A minimum deposit (typically £10) may be required at the time of booking.
  • Full payment is due upon completion of the treatment unless otherwise stated.

Training Courses

  • Training courses are booked via https://hampsontraining.co.uk
  • Course fees, payment schedules, and booking terms are confirmed at the point of enrolment.
  • Course fees are non-refundable, except where stated within training-specific terms.

Gift Vouchers & Offers

• Gift vouchers are not redeemable in conjunction with any special offers, discounts, or flash sales unless otherwise stated.
• Gift vouchers are valid for 6 months from the date of issue and must be used within this period.
• Any unused balance remaining after the expiry date will be forfeited.
• Special offers promotions or discounted packages must be claimed and redeemed within 6 months of purchase (not applicable to permanent hair removal packages, as these are 12 months)
• Any unclaimed offers after this period will expire and will no longer be valid.

4. Beauty Treatments – Specific Terms

4.1 Service Availability

All treatments are subject to availability. We reserve the right to modify, suspend, or discontinue any treatment without prior notice.

4.2 Vagaro Credit

Any credit held with Training & Beauty by Hampson via Vagaro:

  • Is non-transferable
  • Cannot be applied to offers or treatment packages
  • May only be used against individual treatments

4.3 Consultations & Suitability

Some treatments require consultations, patch tests, or medical declarations. We reserve the right to refuse or discontinue treatment where suitability or safety is in question.

4.4 Cancellations & No-Shows

Cancellation and no-show policies apply as outlined in our Cancellation Policy. Failure to attend without notice may result in loss of deposit or a charge.

4.5 Refunds (Treatments)

We do not offer refunds for treatments already carried out. If you are dissatisfied, please contact us promptly so we can address your concerns.

5. Training & Courses – Specific Terms

5.1 Accredited & VTCT Courses

Training & Beauty by Hampson delivers a range of accredited beauty and aesthetics courses, including VTCT qualifications, alongside non-VTCT accredited and CPD-style training. Course-specific requirements, assessments, and awarding body rules apply in addition to these Terms & Conditions.

Students enrolling on VTCT courses must comply with all VTCT regulations, assessment requirements, timeframes, and standards as set by the awarding body. Failure to meet awarding body requirements may result in non-certification, for which Training & Beauty by Hampson cannot be held responsible.

5.2 Course Completion Timeframes

Unless otherwise stated:

  • Students have 12 months from the date of booking to complete all elements of their course, including training days, coursework, assessments, and required evidence.
  • Extensions are not guaranteed and may incur additional fees.
  • Course fees remain payable regardless of completion outcome.

5.3 Access to Training Materials & Refund Policy

Any courses that have been purchased and activated, granting access to online training materials, are non-refundable.

Activation includes, but is not limited to:

  • Accessing the student portal
  • Opening course modules
  • Downloading manuals or resources

Once materials have been accessed, no refunds will be issued under any circumstances.

5.4 Refund Requests (Unactivated Courses Only)

In certain cases, where no course modules have been activated, our administration team may consider full or partial refunds at their discretion.

To request a refund:

  • You must email admin@hampsontrainingacademy.co.uk
  • Requests must be made within 14 days of the original purchase
  • Refund approval is not guaranteed and will be assessed on a case-by-case basis

If a refund is approved:

  • Refunds will be issued to the original payment method
  • Any third-party fees (including banks, Klarna, PayPal, or repayment plan providers) will be deducted from the refund amount

5.5 Cancellation by Hampson Training

Hampson Training reserves the right to cancel a course enrolment and process a refund in cases where a customer is suspected of:

  • Copyright infringement
  • Sharing, reproducing, or distributing course materials
  • Purchasing course content for improper or commercial use

In such cases:

  • Access to training materials will be revoked immediately
  • Refunds (if applicable) will follow the refund rules outlined above

5.6 Attendance, Conduct & Dress Code

Students are required to:

  • Behave professionally at all times
  • Treat staff, tutors, and fellow students with respect
  • Wear appropriate professional attire
  • Keep hair tied back and maintain suitable hygiene standards

Failure to meet these requirements may result in removal from the course without refund. A formal appeal process will be available.

5.7 Assessments, Resits & Rescheduling

  • A minimum pass mark of 70% applies to written assessments
  • Resit fees apply:
    • £25 for second and third attempts
    • £50 for fourth to sixth attempts (Paper B)
  • Rescheduling due to cancellation, lateness, or non-attendance will incur a £120 fee per session/day, unless a valid medical certificate is provided

5.8 Health & Safety

  • Students may be required to work on fellow students or act as models
  • Children are not permitted in training areas
  • Mobile devices must be switched off during training
  • Smoking is prohibited except in designated areas

6. Klarna Payments

We offer Klarna payment options for eligible services, subject to Klarna’s approval.

  • Minimum Klarna transaction: £500
  • Klarna options may include Pay Later or Pay in 3 instalments
  • Klarna performs checks and manages repayments independently

Klarna’s full terms and privacy policy apply and are available at www.klarna.com/uk.

7. Website Use & Intellectual Property

All content on this website, including text, images, videos, logos, and trademarks, is owned by or licensed to Training & Beauty by Hampson and must not be copied, reproduced, or used without written permission.

Website content is provided for general information only and may be updated at any time.

8. User Conduct

You agree not to:

  • Use the website unlawfully
  • Misuse booking systems or submit false information
  • Upload harmful software or attempt unauthorised access
  • Harass staff, tutors, students, or other users

We reserve the right to restrict access where misuse occurs.

9. Limitation of Liability

To the fullest extent permitted by law, Training & Beauty by Hampson is not liable for indirect, incidental, or consequential losses arising from use of our services or website.

Nothing in these Terms limits liability for death or personal injury caused by negligence.

10. Privacy & Data Protection

Personal data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your data in line with UK GDPR regulations.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page, and continued use constitutes acceptance.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and disputes shall be subject to the jurisdiction of the English courts.

13. Contact Details

Training & Beauty by Hampson
25 Quarry Hill Road
Tonbridge, Kent TN9 2RN

📧 Customer Service: customerservice@hampsontraining.co.uk
📞 0800 083 5195 / 01732 773434