1. Overview

This policy applies to all services provided by Training & Beauty by Hampson, including beauty treatments and training courses. Please note that different policies apply depending on the service booked.

By booking a treatment or enrolling on a course, you agree to the terms set out below.

2. Beauty Treatments – Refunds & Cancellations

2.1 Bookings & Deposits

Beauty treatments are booked via Vagaro. A minimum deposit of £10 is required to secure all appointments.

2.2 Cancellation Policy

  • More than 48 hours’ notice:
    Your full deposit will be credited to your account for use against a future treatment.
  • Less than 48 hours’ notice:
    Your deposit will be forfeited and retained as a late cancellation fee.
  • No-shows:
    Failure to attend an appointment without notice may result in loss of deposit and/or further charges.

2.3 Courses & Treatment Packages (Beauty)

For clients who have purchased a course or package of beauty treatments:

  • If an individual session is cancelled with less than 48 hours’ notice, one session will be deducted from the total course or package.
  • This deducted session is treated as a late cancellation.

2.4 Refund Policy (Beauty Treatments)

Due to the bespoke nature of our services and the time allocated for each appointment:

  • No refunds are offered for treatments already carried out.
  • Deposits are non-refundable, except where credited for future use in line with the cancellation policy.

2.5 Satisfaction Guarantee

If you are not satisfied with your treatment, please contact us as soon as possible. We will make every reasonable effort to address your concerns and offer a suitable resolution. Refunds are not provided for completed treatments.

3. Training Courses – Refunds, Returns & Transfers

Training courses are booked via https://hampsontraining.co.uk and are subject to the following terms.

3.1 Refunds for Training Courses

  • Any courses that have been purchased and activated, granting access to training materials, are strictly non-refundable.
  • Activation includes accessing the student portal, opening modules, or viewing/downloading course materials.

Hampson Training reserves the right to cancel a course and issue a refund where a customer is suspected of:

  • Copyright infringement
  • Sharing or reproducing course materials
  • Purchasing courses with improper or commercial intent

3.2 Refund Requests (Unactivated Courses Only)

In limited circumstances, and with reasonable justification:

  • Full or partial refunds may be considered where no modules have been activated
  • Refund requests must be submitted within 14 days of the original purchase
  • Requests must be emailed to admin@hampsontrainingacademy.co.uk

If approved:

  • Refunds will be issued to the original payment method
  • Any third-party fees (including banks, Klarna, PayPal, or repayment plan providers) will be deducted from the refund amount

If any modules have been activated, no refund will be issued under any circumstances.

3.3 Course Transfers

Requests to transfer to an alternative course may be considered subject to the following conditions:

  • Requests must be emailed to customerservice@hampsontraining.co.uk within 14 days of purchase
  • No modules must have been activated for a transfer to be considered
  • The first approved transfer per account is free of charge
  • Subsequent transfers (including no-shows without prior communication) incur a £50 administration fee
  • Once a course is activated, it becomes non-transferable

3.4 Substitutions

We do not permit substitutions for course registrations.

3.5 Classroom Courses & Theory Access

For classroom-based courses:

  • Once the theory portion has been accessed, the course becomes non-refundable, even if the practical/classroom component has not yet taken place.

4. Certificates

4.1 Name Changes on Certificates

Name change requests must:

  • Be submitted via email to customerservice@hampsontraining.co.uk
  • Include a valid reason (e.g. marriage or civil partnership)
  • Include valid photo ID
  • Be requested before the final module is completed

This policy prevents multiple certificates being issued for one purchase.

4.2 Replacement Certificates

If a certificate is lost or damaged:

  • Replacement certificate fee: £9.99
  • Shipping fee: £6.99

5. Course Access & Data Retention

Training courses offer lifetime access to materials. However:

  • If no login activity occurs within two years, data may be removed in line with GDPR requirements
  • This policy applies to both online and classroom courses

6. Contact Details

For all enquiries:
📧 admin@trainingandbeautybyhampson.co.uk

📍 25 Quarry Hill Road, Tonbridge, Kent TN9 2RN